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Global Growth

The Top Challenges — and Solutions — to Global Telecommunications Deployments

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Last week we looked at a hypothetical case of two telecommunications companies deploying overseas. Each came away with drastically different results.

While 5G and fiber optic technology is the same whether you’re in Cambodia or California, the rules, governmental structure, geopolitical environment, and cultural considerations that surround it are often vastly different from place to place. If you are going to go global – and you can download our whitepaper on the topic here – there are plenty of challenges to doing so, but also plenty of opportunities. We’ll outline some of the challenges, and solutions, here: 

Cultural

Challenge: Putting aside governmental institutions, there are cultural considerations that you need to be familiar with. Understanding basic etiquette like removing your shoes if you’re installing an integrated camera system in a mosque in Dubai to realizing that National Heroes Day is the Fourth Monday in August in the Philippines (probably not the best day to do a massive IT upgrade of government buildings) are crucial for your project success. The world has thousands upon thousands of local laws, holidays, cultural norms, and political considerations. Expecting one person at your company to know them all is not realistic.

Solution: Partner with an entity that uses local talent who knows and understands the cultural considerations of the environment. They’ll be able to avoid the cultural minefields that can stand in the way of success.

Geopolitical

Challenge: Whether you’re working in a long-established democracy like France or a country with a shaky central government like Somalia, you’ll need to navigate the warren of local laws that apply. In some cases, the regulations requiring something as seemingly innocuous as setting up a payment processing system are quite extensive. In some countries, you’ll have government minders following your techs. In most cases, you’re better off partnering with a company that uses local workers who understand the local political environment.

Solution: You’ll want to work with an entity that understands the local laws that govern everything from banking to liability.

Language

Challenge: This is obvious,but it trips up tech companies. You don’t want to send your best tech who speaks Arabic to a land where Farsi is the rule. A few misunderstood words here and there can lead to disaster or at the very least a lot of wasted billable hours.

Solution: Partner with a firm that uses local on-the-ground field level techs who know the land and language.

Infrastructure

Challenge: There can be huge differences in what is available to work with between, say, New Zealand and Macedonia. If existing infrastructure supports platform and project management, then there is a significant savings in using what’s there. In some cases, you may have to “bring your own,” scalable solutions tailored to the infrastructure on hand.

Solution: Partnering with an entity that understands what the local infrastructure offers. In business, time is indistinguishable from money, so you want techs that understand the situation on the ground immediately without on the job learning.

Cost

Challenge: Overseas deployments are costly, although the costs vary greatly depending on the country, the project, and scope.

Solution: Partner with an entity that procures local talent, local infrastructure, and has vetted and will manage the process and assure the outcome.

Go global, think local.  

The book International Business: Opportunities and Challenges in a Flattening World lays out the challenges clearly:

“Until recently, governments were able to directly enforce the rules and regulations based on their political and legal philosophies. The Internet has started to change this, as sellers and buyers have easier access to each other. Nevertheless, countries still have the ability to regulate or strong-arm companies into abiding by their rules and regulations. As a result, global businesses monitor and evaluate the political and legal climate in countries in which they currently operate or hope to operate in the future.”

So we advise you to embrace the global opportunities that are increasingly ripe for your choosing. Just make sure you choose the right people to partner with on your global journey.

Telecommunications - Whitepaper

 

Bob Supinger

Written by: Bob Supinger

With over 16 years of management experience in business and Information Technology, Bob has helped Kinettix build the infrastructure required to establish itself as a true leader in global IT field services, and in particular rapid response on-site troubleshooting and repair. At Kinettix, Bob leads field services, project management and vendor development organizations. His responsibilities also include operational P&L and expense control; operational strategy and overseeing plan execution; recruiting, employee engagement and development; ongoing process improvement; and customer experience. Before joining Kinettix, Bob worked for Comcast Business, Enterprise Solutions, and Contingent Network Services. He attended Edison State and Wright State University and attained a Degree in Business in 1999. He participated in and coached collegiate athletics and is currently the president of a non-profit organization supporting youth athletic programs in the community.

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